What are the Key steps of making a successful Insurance claim Process in Kenya? GA Insurance’s top 4 key tips on it.
The Following are the Key Steps Required To Make A Successful Insurance Claim Process in Kenya
The need to inform the nearest police station about the incident
This should be the initial step towards your insurance claim process in Kenya. Ensure that you have a police report regarding the incident which triggered your claim. Whether it’s a road accident, a burglary/theft, or loss of property, a police report is what you must have before you initiate your insurance claim in Kenya in addition to the official filling of your insurer’s claim form.
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Take note of the following;
- Remember to take some scene photos and also collect information that might help support and substantiate your insurance claim in Kenya.
- Inform your insurance company or Intermediary about the current situation before leaving the scene of the incident if possible
INFORM YOUR INSURANCE COMPANY ABOUT THE INCIDENT
Once you have a police abstract report, you should immediately report the incident to your insurance company. Remember not to accept liability of an accident. This will also allow the insurance company to gather its own information for adoption in their claims assessment process and to determine if there is need for further investigation into the event which led to the accident.
GET THE CLAIM FORM FROM YOUR INSURER OR INTERMEDIARY AND FILL EVERY DETAIL
Actually, this is the third step of making a successful insurance claim process in Kenya. Most cases you can download the claim form from your insurer’s website. After filling the insurance claim form, send it to your insurance company for processing. Remember to have your intermediary go through the form to ensure that everything has been done right before submitting the claim form.
Be Wise and cooperate with the investigators
The last step of making insurance claim in Kenya! Normally your insurance company may opt to assign investigators to confirm the facts that you provided and actually in this case, you are strongly advised to stay cooperative with them since their key assignment is to ascertain the truth, and not to find problem with your insurance claim process. If your claim is genuine, their report would be invaluable for you since it will support your claim. On the other hand, if you do not offer them the support they need, you can only arouse suspicion in regards to the sincerity of your claim and you may end up jeopardizing your chances of getting compensation.
Disclaimer; The opinions expressed in this publication are those of the author. They do not purport to reflect the opinions or views of GA Insurance. The designations employed in this publication and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of GA Insurance concerning the legal status of any country, area or territory or of its authorities, or concerning the delimitation of its frontiers.