Motor Claims Officer
About the position
Overall Job Summary:
Reporting to the Motor Claims Manager, the incumbent will be responsible for Claims Registration and acknowledgement, Claims negotiation, Claims Processing and final settlement.
Duties and Responsibilities:
- Timely registration of motor claims and acknowledgement
- Make appropriate reserve amount in the system for each claim
- Follow up on the claim documentations from insured/intermediaries.
- Appoint external assessors and follow up on the report
- Scrutinize all the assessment reports submitted by the external assessors and recommend the next cause of action.
- Frequently update clients on the status of their claims
- Communicating with garages on repair/release of vehicles
- Appointing investigators in cases of third-party injuries/property damage where necessary.
- Issue preliminary demand letters to negligent third parties
- Raise payment vouchers.
- Reviewing of claim files at given intervals.
- Preparation of requisite claim reports
- Negotiate with repairers for extra discounts in view of lowering repair cost.
- Exercise exemplary customer service
- Settlement of Service Providers Fees
- Any other duty as may be allocated by the management from time to time.
Job Holders Specifications:
Academic Qualifications:
- Degree or Diploma in Automotive or Mechanical Engineering.
- Professional Qualifications in Insurance will be an added advantage.
Experience
- 2- 3 years’ experience in motor claims management
Skills
- Good Analytical and organizational skills
- Good Negotiation skills
- Knowledge of vehicle-all models
- Good Interpersonal skills
- Good Customer handling Skills
Join us
If you meet the above minimum requirements, send your application through the link https://www.fuzu.com/kenya/jobs/motor-claims-officer-ga-insurance-limited indicate the position applied for on the email subject line to be received on or before 17th January 2022. Only shortlisted candidates will be contacted.