Frequently Asked Questions about the Travel Insurance Covid-19 Coverage. Find out now if you are covered for Covid-19 medical related expenses.
- Tell me about GA Smart Travel Cover?
GA Smart Travel cover is a tailor-made Travel Insurance Policy that covers an individual or group against unforeseen accidents and incidents while traveling outside the Kenyan Borders. The scope of cover includes: – Emergency Medical Expenses, losses and delays, personal accident, Trip cancellation & curtailment among other benefits.
- Why choose GA Travel Smart?
The high cost of medical care expenses when abroad has made travel insurance vital for any traveller. GA Insurance has signed a partnership with MAPFRE ASISTENCIA, one of the largest providers of worldwide travel insurance, to provide Travel Insurance to its valued customers. Our GA Smart Travel cover offers 24 hours emergency medical assistance and various other useful benefits at an affordable cost! Thanks to the wide network of medical providers of our partner, MAPFRE ASISTENCIA, we guarantee our clients the best and most complete assistance with continual follow up.
- I am Planning to travel outside Kenya this coming October, is COVID-19 covered under my GA Smart Travel Insurance Cover?
Yes, you will be covered for medical expenses only in case you are infected with Covid-19 while travelling outside Kenya
- If I’m diagnosed with COVID-19, Could I be covered for Trip Cancellation?
No, the covid-19 cover is limited to Medical Expenses only under the benefit “Medical Expenses and hospitalization abroad”
5 Will I be able to access health care while I am travelling?
Yes, you will need to contact the Assistance Service team on WhatsApp, phone call or email and you will be assisted immediately within shortest time possible.
Kindly contact the 24/7 International Helpline on the following:
Phone number – +44 845 217 1379 WhatsApp No. – +216 29 67 72 76
Direct assistance email: firstname.lastname@example.org
6 If I am already abroad, Am I covered for COVID-19 related expenses under my Cover?
The travel cover can only be purchased before one travel from the county of residence. If you have a valid cover which was purchased after inclusion of the covid-19 benefit, you’re covered.
7 If I have already left on my trip and the country, I am travelling to has been declared a Do NOT Travel Region-What do I do?
The cover for Covid-19 will not be applicable.
If you want to Cancel or Change your policy?
- How do I cancel my policy?
You must send an email to email@example.com stating the reason for policy cancellation. This must be done before the cover is effective. Policies that have already taken effect or lapsed cannot be cancelled.
- I would like to cancel my policy and get a refund since I will not be travelling.
Yes, you can. But this must be done before the cover is effective. Policies that have already taken effect or lapsed cannot be cancelled.
- If I have policy but I’m yet to travel and want to change my dates-How Can I do it? Yes, you can change the dates of travel as long as the policy has not taken effect. Policies that have already started cannot be amended or cancelled. Email firstname.lastname@example.org with the new travel dates.
The opinions expressed in this publication are those of the author. The full information of the cover is contained in the policy document. The designations employed in this publication and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of GA Insurance concerning the legal status of any country, area or territory or of its authorities, or concerning the delimitation of its frontiers.