Assistant Motor Claims Manager
About the position
Overall Job Summary:
To ensure that motor claims settlements are timely and satisfactorily concluded. Supervise Motor claims staff and Deputise Motor Claims Manager.
Duties and Responsibilities:
- Timely registration of motor claims and acknowledgment
- Make an appropriate reserve amount in the system for each claim
- Follow up on the claim documentations from insured/intermediaries.
- Appoint external assessors and follow up on the report
- Advice and seek approval on technical matters as regards motor claims.
- Receive and act on instructions revived from the head of the department and the executive.
- Supervise motor claims staff
- Ensure claims procedures and policies are followed
- Receive and allocate mails.
- Allocate work to service providers and monitor service providers performance
- Correspondences with clients, advocates, garages, spare part dealers, third parties, and any other party as regards motor claims.
- Revise reserves
- Recommend and approve payments
- Attend to clients and resolve complaints
- Appoint investigators where necessary
- Liaise with underwriting department to minimize losses
- Coordinate supply of spares. Resolve recurring problems as regards the supply of spare parts.
- Deputize the head of the department
Job Holder Specifications
Knowledge, Skills, and Abilities
- Good interpersonal and supervisory skills
- Good analytical and negotiation skills
- Knowledge in insurance products and services
- Comprehensive knowledge in claims management/handling
- Excellent analytical, communication, and customer handling skills
Credentials and Experience
- Degree in Automotive or Mechanical Engineering
- ACII Holder
- Over 5 years experience in the claims department at the supervisory level
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Join us
If you meet the above minimum requirements, send your application through the link https://www.fuzu.com/kenya/jobs/assistant-motor-claims-manager-ga-insurance-limited indicate the position applied for on the email subject line to be received on or before 17th January 2022. Only shortlisted candidates will be contacted.
